An order can only be fully refunded if no work has commenced and the refund request is within 14 days from the date of purchase.
In the case of express orders, a refund will be issued for the express fee if a draft is not delivered within the purchased express window.
An in progress order is no longer eligible for a full refund except in the rare case that our 100% satisfaction guarantee has failed in which case a credit note may be issued.
The following services are non-refundable as they are considered personalised goods: Business Photo Editing (Photo-JIG); Social Scrub; CV Redesign.
An order that has been automatically closed or approved by a client no longer qualifies for any form of refund or credit.
Payment is made at the end of the month following the month of purchase. For example, if a sale is made on 1st September then commission payments will be made at the end of October. The commission payment will be a consolidation of commission payable on all sales achieved in the calendar month to which it relates (i.e. in the above example, September, from 1st September to 30th September inclusive). Commission below the minimum payment threshold will be carried over to future months and will be paid once the outstanding amount passes the minimum payment threshold.
Payment can be made by PayPal or by direct transfer to your bank account.
We reserve the right to amend the Affiliate Program, including the commission rates available to affiliates at any time. This summary is subject to the detailed terms and conditions below.
Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.
Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.